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Hands On With the ZTE Grand X Max+ and Star II Phones

 & Sascha Segan Former Lead Analyst, Mobile

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LAS VEGAS—Cricket loves ZTE. The fourth-largest smartphone maker "took a chance" on AT&T's new prepaid brand and has delivered a string of "premium economy" phones to the growing Cricket brand, Cricket's CEO Jennifer van Buskirk said. At CES today, the two companies introduced the Grand X Max+, a 6-inch phablet with LTE that sells for only $199 off-contract.

"We've found wide popularity of this much larger form factor smartphone that takes the place of a tablet and a smartphone," Van Buskirk said. "Customers in this space don't want to pay for two different devices and have two different plans."

More no-contract subscribers than mainline AT&T subscribers use their mobile device as their primary form of Internet access, she added, which is also driving demand for large-screen phones.

"Why have a computer that only sits on a desk when you can have a phablet that not only does the same stuff, but can go anywhere you go?" she said.

The Grand X Max + is a variant of T-Mobile's Zmax and Cricket's existing Grand XMax. It has a 6-inch, 720p screen, Android 4.4, a 1.2GHz Qualcomm Snapdragon 400 processor, 16GB of storage with an additional microSD card slot, 13-megapixel and 5-megapixel cameras with 720p video capture, and a quick-charging 3,200mAh battery. The big difference from the existing XMax is LTE on AT&T's various bands.

In person, the Grand X Max+ looks and feels even nicer than its spec sheet. It's big and flat, with a cool, smooth glass back and rounded sides. The screen isn't very high-res, but the colors pop. The 5-megapixel camera will really resonate for selfie-obsessed, young prepaid customers.

"You'll see more and more LTE [on Cricket] throughout the year," Van Buskirk said. "The price points are really starting to come down, and that really allows us to expand LTE across the portfolio."

The X Max+ lacks the latest AT&T LTE features like carrier aggregation and VoLTE, though, because they're just too expensive right now, Van Buskirk said.

"Right now our customers want a reliable network, and coverage everywhere they go. Speed is really a distant third in the hierarchy of needs of our customers," she said. But VoLTE, especially, will come to Cricket "when the cost-benefit equation works," she said.

The Star II's Voice Power

ZTE's mantra is "affordable quality," and it's had trouble convincing Americans (and their carriers) that it can make premium phones. Its fancier Nubia line, which it's showing here at CES, doesn't have U.S. frequency bands. The Star II does.

The Star II's special feature is its voice commands, though. ZTE is working with Audience, which does noise-cancellation hardware, and Nuance, which does cloud-based speech recognition, to create a set of offline voice commands which let you launch and manipulate all of the phone's built-in functions. Waiman Lam, ZTE's senior director of wireless, showed how you can play music using voice commands offline; you can also dictate and send text messages without touching the phone once.

"We believe the future is really beyond touch; it's voice control for anyone, anyhow, anything, anywhere, and any time," said Lixin Cheng, the CEO of ZTE USA.

In a lot of ways, this is like the voice commands Samsung and LG have built into their phones. Cheng said ZTE is trying to form an industry organization to create a standard for offline and local application voice commands on Android, an area where Google Now, with its obsession with always-connected cloud commands, falls short.

ZTE doesn't have a U.S. carrier for the Star II yet, but it's perfectly kitted out for AT&T or T-Mobile, so I'd expect to see it on Cricket and MetroPCS. It runs Android 4.4 on a 2.3GHz Qualcomm Snapdragon 801 processor. It has a 5-inch, 1080p LCD; 16GB of storage with a microSD card slot; and 13-megapixel and 5-megapixel cameras that can capture 4K video. There's a light skin over Android, but it just seems to be some rounded icon designs.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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