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Google to Refund $19M in In-App Purchases Made by Kids

 & Chloe Albanesius Executive Editor, News

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Google has agreed to refund up to $19 million to customers whose children accidentally racked up in-app purchase charges via their Android devices.

According to the Federal Trade Commission, Google violated a provision in the FTC Act that bans "unfair" commercial practices by billing for in-app purchases that were made by kids without their parents' consent.

"For millions of American families, smartphones and tablets have become a part of their daily lives," FTC Chairwoman Edith Ramirez said in a statement. "As more Americans embrace mobile technology, it's vital to remind companies that time-tested consumer protections still apply, including that consumers should not be charged for purchases they did not authorize."

As part of the FTC settlement, Google must - within 15 days of the deal being finalized - contact customers who made in-app purchases and offer them refunds on those made by kids. If Google ends up refunding less than $19 million, the rest of the money goes into the U.S. Treasury.

The settlement will be open to public comment until Oct. 6, after which point the FTC will decide whether or not to make the deal final.

The FTC's inquiry dates back to 2011 when it decided to look "closely" at the issue of in-app purchases. That resulted in a $32.5 million settlement with Apple in January and a federal complaint against Amazon in July.

Google first added in-app purchases to its app store in 2011 but did not require passwords until 2012. Entering a password, however, opened up a 30-minute purchase window, during which kids could do some serious damage buying energy or other digital trinkets inside their favorite mobile games.

The European Commission is also investigating in-app purchases. In July, it said that Google has committed to removing, by this month, the word "free" from all games that contain in-app purchases, and display price ranges for those in-app purchases. The Web giant will also provide targeted guidelines for developers so they can avoid encouraging children to make micro-transactions, and require a password before every in-app purchase unless the consumer opts out.

About Our Expert

Chloe Albanesius

Chloe Albanesius

Executive Editor, News

My Experience

I started out covering tech policy in DC for The National Journal, where my beat included state-level tech news and all the congressional hearings and FCC meetings I could handle. I later covered Wall Street trading tech before switching gears to consumer tech. I now lead PCMag's news coverage.

My Areas of Expertise

Getting my start in DC means I still have a soft spot for tech policy; Congressional hearings can sometimes be as entertaining as a Bravo reality show, for better or worse. But PCMag is all about the technology we use every day, as well as keeping an eye out for the trends that will shape the industry in the years ahead (or flop on arrival). I've covered the rise of social media, the iOS vs. Android wars, the cord-cutting revolution that's now left us with hefty streaming bills, and the effort to stuff artificial intelligence into every product you could imagine. This job has taken me to CES in Vegas (one too many times), IFA in Berlin, and MWC in Barcelona. I also drove a Tesla 1,000 miles out west as part of our Best Mobile Networks project. Of late, my focus is on our hard-working team of reporters at PCMag, guiding and editing their robust coverage.

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