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RootMetrics: Verizon Tops U.S. Carrier Rivals

 & Sascha Segan Former Lead Analyst, Mobile

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It's always good when smart people agree. RootMetrics is one of the premier mobile network survey operations in the country, drive-testing all of the major mobile carriers year-round to determine whether AT&T, Sprint, T-Mobile, or Verizon is the strongest. In a report released today, the company said it agrees with our Fastest Mobile Networks survey: for early 2014, the Verizon Wireless network rules the roost.

Root's studies don't use quite the same methodology as ours, so it's informative to read both. We hit 30 cities within a month. Root rotates 125 cities throughout the year. We use the same device for all the major networks. Root does that sometimes, but uses different phones at times, too. We split 3G and LTE network performance; Root mixes them. Root tests calls and texts; we focus on data. Root does a lot more driving outside the major metro areas than we do. We do Canada; Root doesn't. Both sets of studies are useful when you're picking your wireless carrier.

Like in our Fastest Mobile Networks study, Root found that Verizon's new XLTE spectrum is making the carrier's data network faster, while the carrier also leads on reliability and call performance. We agree.

Second place in Root's new study went to AT&T, in large part because T-Mobile's and Sprint's LTE networks drop off so sharply when you leave major metro areas. Root found that outside major metro areas, Sprint and T-Mobile are hardly players. In its state-by-state results, which balance cities and rural areas, Verizon and AT&T took every one of its awards.

Root also recommends Verizon and AT&T in big cities, and it's interesting to see where its results differ from ours, as we showed much stronger results from T-Mobile. The answer comes in what's tested. T-Mobile actually beat AT&T on data speed, which we found. But in Root's tests, AT&T simply crushed T-Mobile on phone call and text performance, which we don't test. If T-Mobile is going to get these guys' attention, it needs to step up performance not only on its flagship LTE network, but on the 3G network that carries its calls and text messages. Sprint, meanwhile, had pathetic results at the metro level, winning zero data or speed awards.

You can find Root's full set of city data in an interactive map on its website. Our Fastest Mobile Networks 2014 page has our full study from May. Our drivers are currently in Canada preparing our Fastest Mobile Networks Canada project for September; you can follow them on Twitter.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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