PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Uber to Limit Surge Pricing During Emergencies

 & Chloe Albanesius Executive Editor, News

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS

Uber has agreed to ban surge pricing in the event of an emergency.

In a deal with Attorney General Eric T. Schneiderman, Uber said it will limit price hikes during "abnormal disruptions of the market," which will include emergencies and natural disasters.

The agreement brings Uber in line with New York's anti-price gouging law, which was passed in 1978-79 amidst escalating heating oil prices. But Uber will also roll out these surge price limits nationwide.

Going forward, Uber will set a price cap during "abnormal disruptions of the market" limited to the normal range of prices it charged in the preceding 60 days. The three highest prices charged on different days during that period will be excluded from the cap.

Disruptions, meanwhile, could include weather, natural disaster, power outage, civil disorder, war, military action, or a national or local emergency.

"This agreement represents the thoughtful application of long-established law to new technology," Schneiderman said in a statement. "It provides consumers with critical protections to which they are entitled under the law – and it provides Uber with clarity from government about how the law will be applied to its innovative pricing model."

Uber's surge pricing has made headlines for years, but was back in the news in December for huge surge prices during an East Coast snowstorm. Uber defended the price hikes, arguing that it was necessary to keep up with demand. But come New Year's Eve 2013, it gave users a heads up in advance that their rides home would cost more than normal.

Users are notified in bold print if surge pricing is in effect.

In a Monday blog post, Uber also said it had partnered with the American Red Cross to donate commissions made on surge pricing to the organization during times of disaster.

About Our Expert

Chloe Albanesius

Chloe Albanesius

Executive Editor, News

My Experience

I started out covering tech policy in DC for The National Journal, where my beat included state-level tech news and all the congressional hearings and FCC meetings I could handle. I later covered Wall Street trading tech before switching gears to consumer tech. I now lead PCMag's news coverage.

My Areas of Expertise

Getting my start in DC means I still have a soft spot for tech policy; Congressional hearings can sometimes be as entertaining as a Bravo reality show, for better or worse. But PCMag is all about the technology we use every day, as well as keeping an eye out for the trends that will shape the industry in the years ahead (or flop on arrival). I've covered the rise of social media, the iOS vs. Android wars, the cord-cutting revolution that's now left us with hefty streaming bills, and the effort to stuff artificial intelligence into every product you could imagine. This job has taken me to CES in Vegas (one too many times), IFA in Berlin, and MWC in Barcelona. I also drove a Tesla 1,000 miles out west as part of our Best Mobile Networks project. Of late, my focus is on our hard-working team of reporters at PCMag, guiding and editing their robust coverage.

Read full bio