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Microsoft Promises Not to Scan Accounts for Targeted Ads

 & Angela Moscaritolo Managing Editor, Consumer Electronics

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

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Let's face it — you probably don't read privacy policies. And for good reason. They're typically super long and riddled with unreadable legal jargon, making for torturous reading material. But Microsoft is looking to change that.

The software giant just announced it has updated its Services Agreement and privacy statement, eliminating much of the legal mumbo jumbo to make its policies more transparent. With the update, Microsoft is also taking a more definitive stand against targeted advertising, pledging not to use the content in your emails to target you with ads.

"As part of our ongoing commitment to respecting your privacy, we have updated the Microsoft Services Agreement to state that we do not use what you say in email, chat, video calls, or voice mail to target advertising to you," Microsoft wrote in a FAQ sheet about the new agreement. "Nor do we use your documents, photos, or other personal files to target advertising to you."

Microsoft has taken aim at Google for anonymously scanning the content of Gmail messages to serve up targeted ads. But Google says all scanning is done via an algorithm and humans at Google are not reading your messages.

Microsoft's Services Agreement, meanwhile, basically details your rights as a Microsoft customer. It covers a range of Microsoft services, such as Outlook.com, OneDrive, Bing, and Office.

With the update, Microsoft has moved its user Code of Conduct into the Services Agreement and updated it to clearly state what behaviors could result in action being taken on your Microsoft account. Users, for instance, are prohibited from using Microsoft services to distribute pornography or content that expresses "obscenity, vulgarity, profanity, hatred, bigotry, racism, or gratuitous violence."

The company also added a section stating that parents are responsible for Microsoft accounts and services used by their minor children, including any purchases.

The new agreement will take effect on July 31. By using Microsoft's services after this date, you automatically agree to abide by the terms of the agreement. If you don't agree, you'll need to stop using Microsoft services, the company said.

The update comes several months after Microsoft found itself in hot water after it accessed the Hotmail account of a blogger suspected of receiving stolen trade secrets from a Microsoft employee. Early on, Microsoft said it was within its right to do so, but Redmond later pledged not to snoop in a users' email but to refer accounts to law enforcement if it suspects foul play.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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