PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Netflix to Stop Alerts that Blame ISPs for Slow Service

 & Chloe Albanesius Executive Editor, News

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS

Netflix today said it will end the ISP-specific congestion warnings that prompted Verizon to threaten a lawsuit, but reserved the right to use them again in the future.

In a Monday blog post, Netflix said that a test of these warnings started in early May and will end on June 16. "We will evaluate rolling it out more broadly," the company said.

At issue are alerts that Netflix is displaying to streaming customers that blame their ISPs for slow service. "The Verizon network is crowded right now," reads the warning served up to Verizon FiOS users.

That prompted Verizon to threaten legal action if the alerts are not discontinued. And while Netflix will end the tests, it is not exactly apologizing.

"Some broadband providers argue that our actions, and not theirs, are causing a degraded Netflix experience," Netflix said. "Netflix does not purposely select congested routes. We pay some of the world's largest transit networks to deliver Netflix video right to the front door of an ISP. Where the problem occurs is at that door - the interconnection point - when the broadband provider hasn't provided enough capacity to accommodate the traffic their customer requested."

In a letter to Netflix last week, however, Verizon argued that "there are many different factors that can affect traffic on the Internet, including choices by Netflix in how to connect its customers and deliver content to them, interconnection between multiple networks, and consumer in-home issues such as in-home wiring, Wi-Fi, and devices settings and capabilities."

In a follow-up blog post, Verizon said that "It would be more accurate for Netflix's message screen to say: 'The path that we have chosen to reach Verizon's network is crowded right now.'

But Netflix today reiterated its charge that "some large U.S. ISPs are erecting toll booths, providing sufficient capacity for services requested by their subscribers to flow through only when those services pay the toll."

"In this way, ISPs are double-dipping by getting both their subscribers and Internet content providers to pay for access to each other," Netflix continued. "We believe these ISP tolls are wrong because they raise costs, stifle innovation and harm consumers. ISPs should provide sufficient capacity into their network to provide consumers the broadband experience for which they pay."

The Netflix blog post also laid out its May speed index rankings, which highlights the ISPs that provide the best primetime Netflix streaming experience.

Netflix said that Comcast and Verizon - two ISPs with which Netflix has signed inter-connection deals and battled publicly - slipped in the last month.

"Charter has entered the top three ISPs while Verizon and Comcast both slipped in the major ISP rankings," Netflix said. "Verizon FiOS is down two slots and now ranks behind DSL providers Frontier and Windstream. Comcast dipped two spots as well, while Verizon DSL is down one."

According to Netflix's stats, Comcast slipped from an average speak during peak times of 2.77 Mbps to 2.72 Mbps month over month, while Verizon FiOS dropped from 1.99 Mbps to 1.90 Mbps.

In April, the average speed on Comcast's network for Netflix streams for April was up 65 percent from 1.51 Mbps in January to 2.5 Mbps in March, thanks to the interconnection deal that Netflix inked with the ISP.

About Our Expert

Chloe Albanesius

Chloe Albanesius

Executive Editor, News

My Experience

I started out covering tech policy in DC for The National Journal, where my beat included state-level tech news and all the congressional hearings and FCC meetings I could handle. I later covered Wall Street trading tech before switching gears to consumer tech. I now lead PCMag's news coverage.

My Areas of Expertise

Getting my start in DC means I still have a soft spot for tech policy; Congressional hearings can sometimes be as entertaining as a Bravo reality show, for better or worse. But PCMag is all about the technology we use every day, as well as keeping an eye out for the trends that will shape the industry in the years ahead (or flop on arrival). I've covered the rise of social media, the iOS vs. Android wars, the cord-cutting revolution that's now left us with hefty streaming bills, and the effort to stuff artificial intelligence into every product you could imagine. This job has taken me to CES in Vegas (one too many times), IFA in Berlin, and MWC in Barcelona. I also drove a Tesla 1,000 miles out west as part of our Best Mobile Networks project. Of late, my focus is on our hard-working team of reporters at PCMag, guiding and editing their robust coverage.

Read full bio