PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Hands-Free, In-Car Tech Still Risky, AAA Finds

 & Angela Moscaritolo Managing Editor, Consumer Electronics

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS

We all know that texting while driving is dangerous, but what about the increasingly popular voice-activated systems that let drivers talk on the phone, text, and even use social media sites behind the wheel?

A new survey found that these hands-free technologies pose serious risks to drivers by diverting their attention — not eyes — from the road. The study, conducted by University of Utah psychology professor David Strayer on behalf of the AAA Foundation for Traffic Safety, found that drivers' mental workload increased when using these systems, slowing their reaction time. This could potentially cause drivers to miss items right in front of them, including stop signs and pedestrians.  

In the study, researchers measured drivers' brainwaves and eye movements to see what happened when they performed different tasks, such as listening to the radio and talking on the phone while behind the wheel. They found that listening to the radio ranked as a "minimal" distraction, while talking on a cell phone, both handheld and hands-free, was a "moderate" risk. On the other hand, the researchers found that using voice-activated systems to send and receive email posed an "extensive" safety risk.

"Increased mental workload and cognitive distractions can lead to a type of tunnel vision or inattention blindness where motorists don't see potential hazards right in front of them," AAA Foundation President and CEO Peter Kissinger, said in a statement.

Based on the research, AAA is urging automakers to limit the use of voice-activated technologies to driving-related activities such as controlling the temperature and windshield wipers. The organization is further recommending car makers disable certain functionalities, such as using social media and email, when a vehicle is in motion. The organization is also using the findings to promote a dialogue with policymakers about the risks of these in-car systems.

"There is a looming public safety crisis ahead with the future proliferation of these in-vehicle technologies," AAA President and CEO Robert L. Darbelnet said in a statement. "It's time to consider limiting new and potentially dangerous mental  distractions built into cars, particularly with the common public misperception that hands-free means risk-free."

The findings are similar to an April report from the Southwest Region University Transportation Center conducted by the Texas A&M Transportation Institute. It tested 43 drivers on a closed course, and found that response times were "significantly delayed" when texting, regardless of whether it was hands free or not.

Meanwhile, not everyone agrees with the AAA's findings about in-car technologies. In a statement, Gary Shapiro, president and CEO of the Consumer Electronics Association, said the study suffers from "a number of methodology flaws, and, as a result, its broad conclusions about voice-to-text technology should be questioned."

The study, Shapiro argued, relied on young drivers in unfamiliar cars who were wearing a helmet and driving on a defined course — not the most natural setting. He referenced a separate study recently completed by Virginia Tech's Transportation Institute on behalf of the National Highway Transportation Safety Administration, which he said found that hands-free, voice-activated devices "constitute no increased safety risks."

The study comes as car makers increasingly integrate these systems into their vehicles. Just last week, for instance, BMW announced that its 2014 lineup will support voice-activated services like Apple's Siri and Samsung's SVoice. And during this week's WWDC, Apple said that its new mobile operating system, iOS 7, will be available in cars.

Editor's Note: Updated on Wednesday at 12:19 with comment from the Consumer Electronics Association.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

Read full bio