PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Microsoft Pretty Much Admits I'm Right About Windows RT

 & Sascha Segan Former Lead Analyst, Mobile

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS

Windows RT is a mess, and Microsoft now admits it.

The company's head of hardware, Julie Larson-Green, sat down at the UBS Technology Summit last week (via wmpoweruser) and pretty much admitted that Windows RT was a total disaster.

One of the core problems with Windows RT, I've been saying for a while, is the name. It looks like Windows 8, acts like Windows 8 and sounds like Windows 8, but doesn't run all of the Windows 8 apps. That makes for a confusing, disappointing consumer experience for people who see the Windows name and logo, and expect Windows.

"I think we didn't explain that super-well. I think we didn't differentiate the devices well enough. They looked similar. Using them is similar. It just didn't do everything that you expected Windows to do. So there's been a lot of talk about it should have been a rebranding. We should not have called it Windows," she said.

Larson-Green made a good argument for why you might want a more simplified, controlled Windows experience, but you have to differentiate the platforms. Microsoft just didn't do that with RT. It is doing it with Windows Phone, though, and as Windows Phone trends larger on devices like the Nokia 1520, Windows RT becomes less and less relevant.

"We have the Windows Phone OS. We have Windows RT and we have full Windows. We're not going to have three," Larson-Green said.

The Surface is clearly a transitional product in a lot of ways. Take its emphasis on the keyboard and mouse, for instance. That's pretty retro. Larson-Green started talking about sensors, Kinect, and "natural user interface" as the next step. A lot of thinkers in the industry are working on these ideas - gesture interfaces were a big deal for TI before it decided to retire its OMAP chip line - and a tablet with a truly new way of interacting would better be able to avoid the Surface's "it's a PC, but not a PC" curse.

"Just as the mouse was an invention, touch was an invention, there will be the next new way to interact. And that's why we've been focusing on natural user interface for a while, working on that," she said.

Windows Phone started out with very limited APIs, but there's no reason Windows Phone 9 can't absorb all of the Windows RT app library. Both OSes use the same kernel and similar UI conventions. Windows Phone 8 brought in native code support, but Microsoft now needs to fully merge the Windows Phone and RT development frameworks. At the very least, let's see a port of Microsoft Office RT to the Windows Phone platform. That would be a huge boost for devices like the 1520.

This has been rumored to be Microsoft's game plan for months, but now I think we can consider it solid. The big question is how fast Microsoft can move. The Surface was struggling in sales, and Intel-powered Bay Trail tablets like the Asus T100, running "real" Windows, are going to throw the final shovel of dirt onto its coffin.

A Windows Phone-RT merger announcement at Mobile World Congress 2014 would be absurdly fast in "Microsoft Time," but it would really electrify Microsoft's world. With these moves, the company would sound bold and streamlined, and it would be clear that "One Microsoft" is really in effect. I know big things are planned for that show, in late February. Let's hope I'm not dreaming too big.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

Read full bio