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HP Chromebook 11 Chargers Officially Recalled

 & Chloe Albanesius Executive Editor, News

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The HP Chromebook 11 was officially recalled today over concerns about overheating and melting chargers.

The HP Chromebook 11 was removed from store shelves and Google Play in November, and HP said at the time that it was working with the Consumer Product Safety Commission (CPSC) to figure out the best course of action.

The agency said today that Google has received nine reports of chargers overheating and melting during use, one of which resulted in a small burn to a consumer and another that damaged a pillow.

Customers should stop using the charger and contact Google for a free replacement by calling (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at chromebook.com. Click on the Chromebook link at the top of the page, and then click on Support for more information.

The Internet-based laptop was sold at Best Buy stores and BestBuy.com, Amazon.com, on Google Play, and via HP's website in October and November 2013. The CPSC said the recall affects about 145,000 units.

HP unveiled the colorful Chromebook 11 in October. It sold for an affordable $279.99, with a bright-colored plastic design that concealed a premium thermal-bonded magnesium chassis. The color combinations included several white designs accented with a rainbow of colors (variations on Google's blue, red, yellow and green), but a basic black option was also available.

In late November, Acer unveiled its first touch-screen Chromebook, the 11.6-inch C720P, which sells for $299. Last week, Dell also said it will release its own version of Google's laptop next month, the Dell Chromebook 11.

For more, check out PCMag's full review of the HP Chromebook 11 and the slideshow above.

About Our Expert

Chloe Albanesius

Chloe Albanesius

Executive Editor, News

My Experience

I started out covering tech policy in DC for The National Journal, where my beat included state-level tech news and all the congressional hearings and FCC meetings I could handle. I later covered Wall Street trading tech before switching gears to consumer tech. I now lead PCMag's news coverage.

My Areas of Expertise

Getting my start in DC means I still have a soft spot for tech policy; Congressional hearings can sometimes be as entertaining as a Bravo reality show, for better or worse. But PCMag is all about the technology we use every day, as well as keeping an eye out for the trends that will shape the industry in the years ahead (or flop on arrival). I've covered the rise of social media, the iOS vs. Android wars, the cord-cutting revolution that's now left us with hefty streaming bills, and the effort to stuff artificial intelligence into every product you could imagine. This job has taken me to CES in Vegas (one too many times), IFA in Berlin, and MWC in Barcelona. I also drove a Tesla 1,000 miles out west as part of our Best Mobile Networks project. Of late, my focus is on our hard-working team of reporters at PCMag, guiding and editing their robust coverage.

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