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Barnes & Noble Forced to Cancel Some TouchPad Orders

 & Chloe Albanesius Executive Editor, News

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The HP TouchPad drama continued this week with several customers who bought the discounted tablet from Barnes & Noble finding themselves with cancelled orders.

In an email to customers, the retailer said "unexpected customer demand" for the TouchPad depleted Barnes & Noble's inventory while people were still placing orders. "Consequently, we have canceled your order and you will not be billed for this amount," according to the email.

In the wake of HP deciding to ditch its TouchPad tablet, the company as well as retailers like Best Buy and Barnes & Noble started offering the TouchPad at drastically reduced prices; $99 for the 16GB and $149 for the 32GB. A rush ensued; Best Buy is currently sold out and HP is waiting on the next shipment from its warehouse. Some BestBuy.com TouchPad orders were also cancelled.

B&N customers who purchased the TouchPad might see an authorization on their credit or debit cards, but "please be assured you will not be charged," the company said.

Disgruntled customers took to Twitter to vent their frustrations. On its feed, Barnes & Noble replied to several people with a tweet that said "we're determining the # of orders that can be fulfilled."

"I'm so mad cancelled my touchpad order. Why sell something you know you don't have smh," wrote one Twitter user.

"So, disappointed. Barnes and Nobles were not ready for a big Firesale event like HP Touchpad. No inventores, but took my order and cancelled," wrote another.

One TouchPad buyer was hoping his order would not fall into the cancelled bin. "I bought an HP TouchPad for $99 from bn.com along with two coworkers. Their orders got cancelled, mine didn't. Fingers crossed!" he tweeted.

For more, see PCMag's full review of the TouchPad, as well as The 10 Best Apps For The HP TouchPad and the slideshow below.

Also check out HP is Too Big to Build Stuff and HP's Stunning Moves Bode Ill for the PC Industry as well as 6 Ways to Get Rid of Your HP TouchPad.

About Our Expert

Chloe Albanesius

Chloe Albanesius

Executive Editor, News

My Experience

I started out covering tech policy in DC for The National Journal, where my beat included state-level tech news and all the congressional hearings and FCC meetings I could handle. I later covered Wall Street trading tech before switching gears to consumer tech. I now lead PCMag's news coverage.

My Areas of Expertise

Getting my start in DC means I still have a soft spot for tech policy; Congressional hearings can sometimes be as entertaining as a Bravo reality show, for better or worse. But PCMag is all about the technology we use every day, as well as keeping an eye out for the trends that will shape the industry in the years ahead (or flop on arrival). I've covered the rise of social media, the iOS vs. Android wars, the cord-cutting revolution that's now left us with hefty streaming bills, and the effort to stuff artificial intelligence into every product you could imagine. This job has taken me to CES in Vegas (one too many times), IFA in Berlin, and MWC in Barcelona. I also drove a Tesla 1,000 miles out west as part of our Best Mobile Networks project. Of late, my focus is on our hard-working team of reporters at PCMag, guiding and editing their robust coverage.

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