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Hands On With The Facebook Phone We'll Never Have

 & Sascha Segan Former Lead Analyst, Mobile

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AT&T and HTC announced the first Facebook phone for the U.S., the HTC Status, yesterday, but social networkers in four other countries have had a Facebook phone for a while: the INQ Cloud Touch, which isn't coming to the U.S..

I got a chance to use it for a few days last week in Hong Kong. This is the first true Facebook phone, an affordable Android device with a custom OS skin that brings Facebook front and center. I think it could have had a great run here, but its time is running out.

The Cloud Touch is made of smooth, rounded plastic in bold red or white. In a world of nearly identitcal black phones, it really stands out, and I think that's good; we don't need more black slabs. On the front below the 3.5-inch screen, the usual Home button has been replaced by an INQ logo.

The Cloud Touch has standard entry-level Android specs; its combination of Android 2.2, a 320-by-480 screen and the 600-MHz Qualcomm MSM7227 processor has been successful on devices like the LG Optimus V for Virgin Mobile. The phone seemed sprightly enough for a low-end device, and generally didn't lag.

This isn't a phone for Android purists. INQ has a lot of great ideas, and isn't afraid to splash them on the home screen. The lock screen lets you immediately jump to the camera app or something called "INQ Type," which lets you enter Internet or local searches or type short memos. I found both options very useful as I snapped shots of tasty little cakes at Hong Kong bakeries, or wrote down ideas for new stories.

Head to the home screen, and you'll find that Facebook has been pulled literally front and center with a combination of new widgets and deep links. One home screen has giant, immediate links to your Facebook friends, calendar, notifications and Places, as well as highlights from your news feed and a scrolling bar of custom links letting you jump immediately to photo albums, Facebook chat and other apps.

That's a very different approach from what HTC will be doing with the Status. HTC has its Sense UI widgets, which it wants to preserve; the Facebook-centricity of the Status will be pushed off on the little Facebook hardware button. INQ forgoes hardware buttons and instead dissects Facebook into a bunch of widgets, spreading its parts all over the home screen.

The news feed widget picks out what it thinks are the most interesting items in your feed, usually things with photos; the People button, meanwhile, only scrolls through your favorite friends, which the handset either chooses automatically (and somewhat inaccurately) or lets you choose yourself (which is preferred.)

Facebook calendar and contact integration are predictably excellent. Open up any contact card and you can flip to that person's Wall or their photo albums, as well as see Facebook-centric data like their location and relationship status. The calendar integrates Facebook events, including the event walls.

Another spectacular innovation: a hard button on the side launches the best settings screen ever, a multicolored riot of very clear information including a terrific battery indicator and an easy way to connect to Wi-Fi.

INQ Cloud Touch vs. HTC Status
I haven't spent any time with the Status yet, but the Cloud Touch looks more focused on consuming Facebook data, while the Status is more focused on sharing. You can share photos and Web pages through Facebook on the Cloud Touch, but it takes up to three clicks (and the option for sharing Web pages is cleverly hidden). On the Status, it's a one-button process.

On the other hand, the Status, like other Sense UI phones, comes with widgets to display your news feed on the home screen, but not the deep shortcuts to individual Facebook features which the Cloud Touch offers.

The Cloud Touch also has Spotify baked in, but I wasn't able to try it because Spotify works in neither Hong Kong nor the U.S.

INQ's phone has some obvious problems. The 5-megapixel camera, for instance, is awful; it takes between 1.5 and two seconds to snap a shot, and the pictures are often a hideous combination of dim, hazy, and overexposed. This isn't the phone to fill your Facebook gallery with. The custom touch keyboard has a very neat predictive algorithm which tries to guess the next word in a sentence, but the keys themselves are less accurate than other Android touch keyboards I've used.

For a country with millions of Facebook users, we're awfully behind on Facebook phones. The United Kingdom already has this phone along with the HTC Salsa and ChaCha (which we know as the Status).

But although this is a pretty great phone, I don't want to see it landing in the U.S. six months from now. By then, its specs will look worse than low-end; they'll look obsolete.

INQ clearly has some unique ideas, and I think there are enough Facebook fans out there to make their next device a moderate-sized hit in the US. Let's hope the company's next attempt actually shows up at a US carrier. There are enough Facebook fanatics in the US to support more than one Facebook phone.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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