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Senator Wants Answers on PlayStation Network Breach

 & Chloe Albanesius Executive Editor, News

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Days after Congress announced plans to tackle the iPhone tracking issue, a Connecticut senator is also asking for answers about Sony's PlayStation Network security breach.

Sen. Richard Blumenthal, a Democrat, wrote to Sony president Jack Tretton on Tuesday, expressing concern that the company did not immediately notify its customers about the breach and asking that Sony provide them with access to financial data security services.

Sony's PlayStation network has been having issues since last Wednesday, but it was not until last night that Sony confirmed that hackers had obtained personal information from the network, which possibly included credit cards. Sony said it expects to "restore some services" within a week, but did not elaborate.

Blumenthal said he was "troubled" by Sony's delayed reaction. "A breach of such a widely used service immediately raises concerns of data privacy, identity theft, and other misuse of sensitive personal and financial data, such as names, email addresses, and credit and debit card information," he wrote.

Blumenthal suggested that Sony provide customers with access to free credit reports for two years. "Affected individuals should also be provided with sufficient insurance to protect them from the possible financial consequences of identity theft," he said.

Meanwhile, Rep. Edward Markey, a Massachusetts Democrat, suggested that Sony was playing "Grand Theft Info" with the breach.

Markey, who has also called on Apple to provide more details about iPhone tracking, said in a statement that he is "concerned about the risk of identity theft and other crimes that could be caused by the release of this information. Sony needs to explain how this incident occurred, why this information does not appear to have been encrypted and what Sony is doing to fix the problem and help consumers whose data was exposed."

In a Tuesday blog post, Patrick Seybold, senior director of corporate communications and social media at Sony, insisted that "there's a difference in timing between when we identified there was an intrusion and when we learned of consumers' data being compromised."

Sony learned of the intrusion on April 19 and subsequently shut down its services. It then brought in outside experts to assess the damage, which took some time, he said.

"It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach," Seybold wrote. "We then shared that information with our consumers and announced it publicly this afternoon."

For more, see Sony's PlayStation Network Outage: What You Need to Know and Sony's PlayStation Network Hack: When Did They Know?

Editor's Note: This story was updated at 5:30pm Eastern with comment from Markey.

About Our Expert

Chloe Albanesius

Chloe Albanesius

Executive Editor, News

My Experience

I started out covering tech policy in DC for The National Journal, where my beat included state-level tech news and all the congressional hearings and FCC meetings I could handle. I later covered Wall Street trading tech before switching gears to consumer tech. I now lead PCMag's news coverage.

My Areas of Expertise

Getting my start in DC means I still have a soft spot for tech policy; Congressional hearings can sometimes be as entertaining as a Bravo reality show, for better or worse. But PCMag is all about the technology we use every day, as well as keeping an eye out for the trends that will shape the industry in the years ahead (or flop on arrival). I've covered the rise of social media, the iOS vs. Android wars, the cord-cutting revolution that's now left us with hefty streaming bills, and the effort to stuff artificial intelligence into every product you could imagine. This job has taken me to CES in Vegas (one too many times), IFA in Berlin, and MWC in Barcelona. I also drove a Tesla 1,000 miles out west as part of our Best Mobile Networks project. Of late, my focus is on our hard-working team of reporters at PCMag, guiding and editing their robust coverage.

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