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Netflix Issuing 3 Percent Credit for Tuesday Streaming Outage

 & Chloe Albanesius Executive Editor, News

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Netflix said last night that it will offer a 3 percent credit to those who were affected by its Tuesday streaming outage.

The company will offer a 3 percent credit on its $7.99 per month streaming-only plan, so it only works out to about $0.23. It's unlikely that all of Netflix's 20 million customers were affected and will take advantage of the refund, but if they do, that adds up to about $4.6 million.

The offer is good for the next seven days, and Netflix will be sending out an e-mail with instructions on how to apply the credit to your next bill.

"We are sorry for the inconvenience this may have caused," Netflix said in the e-mail.

On Tuesday night, users reported problems with the Netflix Web site and service. AlertSite, a site monitoring service, said the problem lasted at least an hour and 40 minutes. Netflix later blamed the issues on a "rare technical issue," but did not elaborate.

Netflix has issued several credits for service disruptions over the years - 5 percent and 15 percent for two, separate Web site outages in 2008, and a 3 percent credit for a November streaming problem.

The downtime, meanwhile, comes days after Netflix inked a deal for its first original TV show. Starting in 2012, Netflix will be the first to distribute "House of Cards," a political drama from David Fincher, the Oscar-nominated director of "The Social Network."

About Our Expert

Chloe Albanesius

Chloe Albanesius

Executive Editor, News

My Experience

I started out covering tech policy in DC for The National Journal, where my beat included state-level tech news and all the congressional hearings and FCC meetings I could handle. I later covered Wall Street trading tech before switching gears to consumer tech. I now lead PCMag's news coverage.

My Areas of Expertise

Getting my start in DC means I still have a soft spot for tech policy; Congressional hearings can sometimes be as entertaining as a Bravo reality show, for better or worse. But PCMag is all about the technology we use every day, as well as keeping an eye out for the trends that will shape the industry in the years ahead (or flop on arrival). I've covered the rise of social media, the iOS vs. Android wars, the cord-cutting revolution that's now left us with hefty streaming bills, and the effort to stuff artificial intelligence into every product you could imagine. This job has taken me to CES in Vegas (one too many times), IFA in Berlin, and MWC in Barcelona. I also drove a Tesla 1,000 miles out west as part of our Best Mobile Networks project. Of late, my focus is on our hard-working team of reporters at PCMag, guiding and editing their robust coverage.

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