A minor Windows Phone 7 update that started rolling out this week is apparently bricking certain handsets, reportedly prompting Microsoft to pull the update for Samsung devices.
Users took to Microsoft's Windows Phone forum Tuesday to report that the update was stalling and eventually returning an error message on their phones. It affected users with the LG Optimus 7, the Samsung Omnia 7, and the HTC 7 Trophy, according to messages posted online.
A Windows Phone support member named Martin later responded and said that "we would recommend at this time, not to retry the update, as subsequent attempts will probably fail similarly."
"While we continue to investigate the issue, we would ask that you not attempt the update until your device alerts you of another update opportunity," he continued. "There are some issues reported with some devices and Microsoft is investigating the root cause."
He asked that users share details about their phones, when the update failed, and what machine they were using.
PC World reported that the glitch has prompted Microsoft to pull the update for Samsung phones.
Microsoft did not immediately respond to a request for comment.
Monday's update - the first for the platform - "is designed to improve the software update process itself," Microsoft said on Monday. "So while it might not sound exciting, it's still important because it's paving the way for all future goodie-filled updates to your phone, such as copy and paste or improved Marketplace search."
In January, Microsoft chief Steve Ballmer said the first major Windows Phone 7 update will add two components: cut and paste; and improved app performance when loading and switching apps. Customers can expect to see apps and games that load even faster, he said.