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Snapchat Users Are Not Loving the App Update

Petition website Change.org said more than 30 petitions have been launched in the last day protesting the new Snapchat update.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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Remember when people used to freak out about Facebook News Feed changes? Something similar is happening right now, but for Snapchat.

The app's major redesign has finally reached the US, and some people hate it. Petition website Change.org said more than 30 petitions have been launched in the last day protesting the new Snapchat update and asking developer Snap to change the app back to the way it was before. Most of this new activity is being driven by US users, though the largest petition against the Snapchat redesign was started on Jan. 10 by a user in Australia, a Change.org spokesman told PCMag.

"With the release of the new Snapchat update, many users have found that it has not made the app easier to use, but has in fact made many features more difficult," the Australian petition, which has garnered more than 66,000 signatures as of Thursday afternoon, reads. "There is a general level of annoyance among users and many have decided to use a VPN app to go back to the old Snapchat, as that's how annoying this new update has become."

A similar petition with more than 4,000 signatures laments that the app is "too over complicated" now, with one supporter noting that they're "more likely to win the lottery than be able to get the hang of this shitty update." Another commenter said the redesign gives them "bad anxiety."

Users are complaining that it's not only harder to find their friends in the app, but that some contacts aren't even showing up.

"People that you may never Snapchat are now right at the top, making it difficult to find the people who you do Snapchat," petitioner Emily Andrews from Roanoke, Va. wrote. "What pisses me off the most is that people are not given the option to update or to not update."

Snap did not immediately respond to PCMag's request for comment.

Ironically, the redesign was intended to make the app simpler to understand and use. First announced in November, the update separates content from friends and content from publishers. The app opens the camera, as usual; you can swipe left to see what your friends are up to, or swipe right to access the Discover section, which includes content from publishers, creators, and the Snapchat community and is populated based on your interests.

What do you think of the Snapchat redesign? Tell us in the comments below.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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