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Motorola Moto X (T-Mobile)

 & Sascha Segan Former Lead Analyst, Mobile

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 - Motorola Moto X (T-Mobile)
4.0 Excellent

The Bottom Line

The Motorola Moto X is an excellent Android smartphone, but senseless carrier neglect will make this a tougher-than-necessary sell on T-Mobile.

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Pros & Cons

    • Perfect one-handed size.
    • Fast.
    • Excellent voice controls.
    • HD Voice.
    • No bloatware.
    • Not available in stores or with any deferred payment plans from T-Mobile.
    • No Wi-Fi calling.

Motorola Moto X (T-Mobile) Specs

CPU Qualcomm Snapdragon
Dimensions 5.1 by 2.7 by 0.42 inches
Screen Resolution 1280-by-720 AMOLED pixels
Screen Size 4.7

T-Mobile's Moto X ($499 for 16GB) is an excellent phone, and I highly recommend it. But it's also suffering from a series of unforced errors by Motorola and T-Mobile with regards to pricing and availability. I really think the Moto X is the world's most appealing Android smartphone, which makes T-Mobile's strategy, or lack thereof, all the more egregious.

The T-Mobile Moto X is physically identical to the Verizon and Sprint models (except without any carrier logo at all), so go look at our full review of the Verizon Moto X for a basic rundown of its hand-friendly design. We'll focus on the differences here. Our Editors' Choice on T-Mobile stays the Samsung Galaxy S4, both for the reasons I explain in the Verizon review and because T-Mobile refuses to offer the Moto X with its equipment installment plan.

Why do I like this phone so much? Other than its hand-friendly size, it has a simple, clean interface, excellent voice commands and dictation, a very easy-to-use camera and more subtle, useful features like the ability to silence itself when you (not the phone) are asleep. It's thoughtful, tasteful, and well-designed.

Call Quality and Network
The reason T-Mobile users need to get this model is because it's the only Moto X which supports T-Mobile's HSPA+ 42 network on the AWS band. The AT&T-compatible Moto X supports T-Mobile's LTE, but not the HSPA band, which means that if you fall off of LTE you'll be in T-Mobile's much more limited, slower 1900MHz HSPA+ 21 coverage.

Note: The slideshow below is of the AT&T Moto X with Moto Maker customizations. It's physically identical to the T-Mobile model, except for the carrier logo.



Signal reception is good, although not as good as larger phones like the Samsung Galaxy S4 and Galaxy Note II. The Moto X supports T-Mobile's HD Voice, which adds depth and tone to voice calls made to other T-Mobile HD Voice phones. It doesn't, however, support T-Mobile's Wi-Fi calling scheme.

The lack of Wi-Fi calling is part of this model's complete lack of bloatware. Nothing says T-Mobile on here, and there are no T-Mobile apps. That said, Google and Motorola's software loads are still pretty heavy: you only have 11.88GB free of the built-in 16GB. Fortunately, a 32GB model is available through Moto Maker for $50 more. There's no microSD card slot.

This model is also unlocked, by the way, so you don't have to go with one of T-Mobile's own service plans. Since you've paid the full $499, you can pop in a SIM from MetroPCS, Simple Mobile, or a foreign carrier.

As this is the same hardware and radio as the AT&T version, talk time should be close to 13 hours, which is generally quite good. I've gotten more than a day's worth of solid use with the various versions of this phone.



Pay More, Get Less
The walls of the New York subway system are papered with ads for Motorola's Moto Maker customization system, which lets you mix and match the back, front and keys on your phone in hundreds of color combinations. Motorola's new "Moto Match" Facebook app and walk-in booth let you match your phone to your wardrobe or Facebook photo library. The need for quick, custom phone assembly is a big reason Motorola brought its phone assembly plant to Texas, within a day's air shipment of US consumers.

In mid-November, Moto Maker became available to T-Mobile customers at no extra charge. Since both the plain and fancy versions of this phone costs $499.99 unlocked, definitely build your own and have it stand out from the crowd. To see more of the options, check out our Moto Maker walkthrough.

Meanwhile, T-Mobile makes some puzzling decisions with how it sells the Moto X. It's not available in any T-Mobile retail stores and it's not offered with any JUMP! or equipment installment plans that let you spread the cost of the device out with small monthly payments. That makes the Moto X $499 up front, which many people will consider unacceptable. T-Mobile is offering installment plans for every other major compatible smartphone right now. Why not this one?

One Bright Spot
T-Mobile's Moto X will be the first model to get updates, though, including the critical camera quality update which just came through. As we saw in our other Moto X reviews, the phone's 10-megapixel camera was previously very inconsistent, with sharpness and lighting issues that would come and go unpredictably.

In basic lab testing, the camera was noticeably better than the AT&T Moto X's camera, although it's no iPhone 5S. The red cast over some images was gone. Low light performance was much better, as images looked less blurry with more realistic colors. Outdoor images had less hyper saturated colors and backgrounds didn't look over-brightened any more. While both the iPhone and the Samsung Galaxy S4 have better cameras, the camera is not a deal-breaker here.

The Moto X camera update will come to the other carrier models, but we're not sure when. That's what you get when you let your carrier control your phone's firmware, of course.

Conclusions
I like the Moto X so much that I want it to succeed. In fact, this phone is my personal choice: it's the phone I carry every day. It's clean and simple, bloatware-free, fits great in one hand, and has convenient features that actually address things I do every day, like checking my email and quickly taking photos. Moto Maker is a lot of fun, letting you create phones which will stand out among all of the black and white smartphones at your dinner table.

That said, T-Mobile and Motorola have done their best to make this admirable phone difficult to buy; it's completely MIA from T-Mobile's stores and installment plans. Our Editors' Choice for T-Mobile remains the Samsung Galaxy S4, which actually seems to have the carrier's support. T-Mobile's CEO, John Legere, doesn't mince words, and neither will I: T-Mobile should get a clue and put the Moto X right up front in its stores where it belongs.

Final Thoughts

 - Motorola Moto X (T-Mobile)

Motorola Moto X (T-Mobile)

4.0 Excellent

The Motorola Moto X is an excellent Android smartphone, but senseless carrier neglect will make this a tougher-than-necessary sell on T-Mobile.

Get It Now

Buy It Now

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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