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Obama's Hacker-Proof BlackBerry Doesn't Help BlackBerry

 & Sascha Segan Former Lead Analyst, Mobile

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Even the president can't sell a secure smartphone—thanks, Obama.

I'm starting to get concerned about a high-end smartphone monoculture here in the U.S. The Apple iPhone is a great device, but it needs solid competition to push it forward, and consumers need alternatives. We'll see just how massive the iPhone 6 and 6 Plus sales were in Apple's financial results later today.

Opinions

Nothing shows the inability of other high-end smartphone makers to break through better than BlackBerry's continued failure. Over the weekend, we discovered that Russian hackers had managed to penetrate President Obama's unclassified emails—but his BlackBerry remained secure. That could be a huge selling point for the business-friendly phone maker. In this era of hacking-related uncertainty, BlackBerry may be the only smartphone you can count on. And yet its market share has finally stabilized—at 0.5 percent globally.

Some of the competing smartphone makers' failings are their own faults, of course. I found the BlackBerry Classic to have unpleasantly slow performance. Over on the Windows Phone side, Microsoft hasn't released a genuine flagship Windows Phone in more than a year, and Verizon buried last year's Lumia Icon.

The real question, though, is whether the Samsung Galaxy S6 is actually selling more slowly than expected. The Galaxy S6 is an amazing phone. It's my current phone. I love it. It's made of gorgeous materials, with a higher-quality camera than the iPhone and a wickedly fast processor. And yet its initial sales even in its home country, Samsung-friendly South Korea, haven't been matching up to forecasts. Forbes suggests it's because Samsung totally misjudged the relative demand for the standard S6 versus the sleek Edge model.

Now, I'm not saying Android is dying. Low-end and midrange Android manufacturers like ZTE and Alcatel are growing by leaps and bounds here in the U.S., and the general affordability of Android phones means that the platform is still globally dominant in market share.

But as a new Digi-Capital report shows, overall market share doesn't mean high-end market share. Digi-Capital says that for developers, every iOS user is worth 2.5 Android users. That means the best apps will keep flocking to iOS, and may reflect that in general, iOS is dominating the high end.

Separate and Unequal
This isn't like the PC platform consolidation of the mid-90s, when every home and business ran Windows. This is something a little more 21st-century—it's income inequality transposed into the technology realm.

This is America. Rich people get nice things. People who aren't rich get ... not so nice things. If everyone who can afford an iPhone buys an iPhone, and everyone who can't afford an iPhone buys Android, it'll be very interesting to see how the two ecosystems diverge in terms of apps, services, and devices offered.

The answer, of course, is for competing manufacturers to step up and offer great phones—and then to execute flawlessly on their strategies. It isn't impossible. Apple is doing it, and Samsung, BlackBerry, and Nokia all did it in the past. Hopefully today's Apple sales numbers will put some fire under competitors' feet and get them dancing.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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