Is Pokemon Go eating up your phone's battery with a quickness? You're not alone, but developer Niantic says a fix is on the way.
The developer issued a new support note detailing some of the most common bugs users have reported, including distorted audio, GPS issues, and other problems. As for the battery drain issue, Niantic says it may affect some devices while playing Pokémon Go for "prolonged periods of time."
"We are working on a solution," the company wrote. Until then, you may want to consider using an external phone battery.
Meanwhile, some players are having trouble connecting to the game's servers. Niantic says the server connectivity issues are simply due to the sheer number of Pokémon Go downloads, and its developers are "on it," so sit tight for a fix.
The game, which launched in the US last week, is taking the world by storm. Within one day of its US release, it was installed on 5.16 percent of Android devices. To put that in perspective, Pokemon Go is already installed on more US Android phones than Tinder.
Other known issues:
PokeCoins Not showing up: Niantic says some users have complained that their coveted PokéCoins and premium items are not appearing in their account. If you're running into this issue, try signing out of the game and logging back in. If that doesn't work, try powering off your device and restarting.
"You already own this item" error message: Android users may see this message if their device loses Internet connectivity while purchasing PokeCoins from the shop. Power off and restart your device to correct the issue.
Trainer progress resets to Level 1: This can happen if you inadvertently create two Pokemon Go accounts — one using Google and another using the Pokemon Trainer Club. To resolve the problem, log out of your account via Settings and then log back in with your original login method.
Distorted audio: Niantic says "music and sound effects within Pokémon Go app may become distorted or delayed" in some situations, most often while connected to Bluetooth audio. For now, there's no fix, but the company says it's working on a solution.
GPS issues: If your location isn't accurate inside the game, make sure you have location permissions enabled for Pokemon Go, and your Location/GPS set to "high accuracy mode." Niantic says GPS accuracy, in general, "largely depends on the device you're using and your signal/connection strength," but it's "constantly working to improve GPS accuracy and stability."
"This item is not available in your country" error: If you see this message when trying to download the app, check your Google Wallet settings to ensure your location is based in the correct country. If that doesn't fix the problem, try reaching out to the Google Play support team.