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After Murder, Facebook to Hire 3K to Review Videos

Facebook CEO Mark Zuckerberg said the company will be adding 3,000 employees to 'review the millions of reports we get every week, and improve the process for doing it quickly.'

Angela Moscaritolo
 & Angela Moscaritolo Managing Editor, Consumer Electronics

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

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Facebook last month pledged to "do better" after a man in Cleveland shot and killed an elderly individual and posted a video of the murder on the social network. Now, the company is making good on that promise.

In a Wednesday post, Facebook CEO Mark Zuckerberg said the company will be adding 3,000 people to its community operations team to "review the millions of reports we get every week, and improve the process for doing it quickly." That's on top of the 4,500 reviewers Facebook currently employs.

"Over the last few weeks, we've seen people hurting themselves and others on Facebook – either live or in video posted later," Zuckerberg wrote. "It's heartbreaking, and I've been reflecting on how we can do better for our community. If we're going to build a safe community, we need to respond quickly."

He went on to say that Facebook is also "working to make these videos easier to report" so the company can more quickly remove the video and/or get the person help.

In the case of the Cleveland murder, Facebook said it received a report about the video containing the shooting more than an hour and 45 minutes after it was posted. The company disabled the suspect's account within 23 minutes of receiving the first report about the murder video, but admitted that's not good enough.

The crime followed several disturbing incidents captured on Facebook Live, from shootings to sexual assault. The social network has also had to grapple with teens and tweens live streaming their own suicides; Facebook has since integrated its suicide prevention tools into Live, so if you're watching a broadcast and someone expresses suicidal thoughts, you can report the video and get the person help.

Zuckerberg in his post today said the company is "going to make it simpler to report problems to us, faster for our reviewers to determine which posts violate our standards and easier for them to contact law enforcement if someone needs help."

He said Facebook just last week received a report that someone on Live was considering suicide.

"We immediately reached out to law enforcement, and they were able to prevent him from hurting himself," Zuckerberg wrote. "In other cases, we weren't so fortunate."

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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