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Tech Giants Back New EU Online Hate Speech Rules

Facebook, Twitter, Google and Microsoft promise to wipe illegal hate speech from their sites in less than 24 hours.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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Facebook, Twitter, Google, and Microsoft are putting in writing their commitment to combat the spread of hate speech in Europe.

The tech giants signed a new EU code of conduct, promising to wipe illegal hate speech from their sites in less than 24 hours, the European Commission announced Tuesday. As part of the agreement, the companies have promised to review hate speech notifications and, if necessary, remove or disable the illegal content within a day. That includes any content that "promotes incitement to violence and hateful conduct."

For Facebook and its peers, tackling this issue requires striking a balance between giving users the freedom to express themselves, while providing a respectful environment for everyone, the social network's Head of Global Policy Management, Monika Bickert, said in a statement.

"There's no place for hate speech on Facebook," Bickert wrote. "We urge people to use our reporting tools if they find content that they believe violates our standards so we can investigate."

Hate speech has been a major problem on Twitter, in particular, where trolls hide behind anonymous accounts to hurl insults and threats, particularly at women. Last year, former CEO Dick Costolo admitted that "we suck at dealing with abuse and trolls on the platform and we've sucked at it for years." The company has since set up a new Trust & Safety Council and streamlined the process of reporting harassment to help address the issue.

In a statement Tuesday, Twitter's Head of Public Policy for Europe, Karen White, said the service "will continue to tackle this issue head on."

"We remain committed to letting the Tweets flow," White said. "However, there is a clear distinction between freedom of expression and conduct that incites violence and hate."

Meanwhile, Google's Public Policy and Government Relations Director, Lie Junius, echoed those sentiments, adding that the Web giant already has systems in place to review hate speech notifications and remove illegal content in less than 24 hours.

"We're committed to giving people access to information through our services, but we have always prohibited illegal hate speech on our platforms," Junius said. "We are pleased to work with the Commission to develop co- and self-regulatory approaches to fighting hate speech online."

For its part, Microsoft recently released a new set of guidelines and policies for how the company treats terrorism-related content on any of its properties. The company now explicitly prohibits terrorist content on its consumer services and has a new online reporting tool for flagging this kind of content.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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