PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Internet Access in Cuba Is Improving, But It's Still Far From Free

From the April 2016 issue of PC Magazine: The people of Cuba are, like the Internet they crave but can barely use, finding creative ways to route around broken infrastructure.

 & Dan Costa Editor in Chief

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS
PC Magazine April 2016

This month's cover story is a bit of a departure for PC Magazine. We spend most of our resources helping readers choose, use, and get the most from technology products. But when Contributing Editor William Fenton told me he was going to be visiting Cuba and wanted to write about how the citizens of that remarkably isolated country were getting online, it was an offer I couldn't refuse. And when President Obama announced not long after that he, too, would soon be visiting Cuba—the first sitting United States president to do so in nearly 90 years—we knew that we'd made the right choice (and that we'd better get to work).

Will spent a week in Cuba, staying in casas particulares and asking Cubans how they use technology. His story brims with broken stereotypes and stories of incredible ingenuity. To my surprise, smartphones are relatively common on the island, as are iPads, MacBooks, and computers in general. Evidently, a lot of the people there have "a friend in Miami," so the supply of hardware is relatively plentiful. The same cannot be said of Internet access itself, which remains rare, expensive, and painfully slow.

Related Story Subscribe today to the PC Magazine Digital Edition for iOS devices. 

Public Wi-Fi hotspots are the fastest way to get a connection in Cuba, but don't expect to find one by accident—there are only about 65 of them in the entire country. Logging on requires a paid ticket, and during the busiest hours the connections slow to a crawl. Even so, the parks and open spaces where Wi-Fi can be accessed have become a common meeting ground for Cubans of all ages.

Make no mistake, the Internet in Cuba is not exactly free. In addition to the high cost and limited access, services like WhatsApp, Skype, and YouTube are banned, and many political sites simply don't work. What's more, there's a pervasive sense that the government is always watching what happens online. Regardless of how sophisticated the Cuba's intelligence services are, citizens certainly have reason to be concerned.

To get around closed Internet access, Cubans pass around "El Paquete," aka The Package. A hard drive containing a miniature version of last week's Internet, it's loaded with classified ads, entertainment magazines, and YouTube videos. Like the Internet itself, a resourceful people is routing around broken infrastructure.

Of course, this issue is loaded with groundbreaking products as well. The FitBit Blaze is, in my opinion, one of the best-looking and most feature-rich fitness trackers on the market. Our analyst, Timothy Torres, is less impressed, but you can read his full review to see his reasoning. Our drone analyst, Jim Fisher, is far more psyched about the DJI Phantom 4, quite possibly the best drone you can buy for $1,400. And I personally want to use the new Razer Blade Stealth as my work system. Check out Matthew Buzzi's review and you'll probably feel the same.

With any luck, all of these products will soon be available in Cuba as well.

About Our Expert

Dan Costa

Dan Costa

Editor in Chief

Dan Costa is the Editor-in-Chief of PCMag.com and the Senior Vice President of Content for Ziff-Davis. He oversees the editorial operations for PCMag.com, Geek.com, ExtremeTech.com as well as PCMag's network of blogs, including AppScout and SecurityWatch. Dan makes frequent appearances on local, national, and international news programs, including CNN, MSNBC, FOX, ABC, and NBC where he shares his perspective on a variety of technology trends.

Dan began working at PC Magazine in 2005 as a senior editor, covering consumer electronics, blogging on Gearlog.com, and serving as the host of the weekly Gearlog Radio podcast. Prior to arriving at PCMag, Dan was Editor of the CNET Fortune Technology Review, managing editor at Workstationplanet.com, and an associate editor and columnist at Computer Shopper. His articles have appeared in various publications and Web sites, such as Digital Life, CNET, Tech Living, LabRat, Blender, Budget Living, Publisher's Weekly, Mobile Computing, Parent & Child, Time Out New York, and FoxNews.com.

He has edited two books: The Home Office Computing Handbook (McGraw-Hill, 1994) and In the Shadow of the Towers (iUniverse, 2002).

Dan holds degrees in magazine Journalism (BS) and Political Science (BA) from Syracuse University. In his other life, he continues his attempts to learn Spanish and is working on a novel about his days slinging hash at the Roadhouse restaurant in Belchertown, MA. He currently resides in Jersey City, NJ but still thinks of himself as a New Yorker.

Follow Dan on Twitter at www.twitter.com/dancosta.

Read full bio