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How to Be a Jerk in E-mail

 & Eric Griffith Senior Editor, Features

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"Friends" are for social networks. But e-mail is for everyone, even enemies, frenemies, family, and co-workers, of course. E-mail remains the killer app of Internet communications for one reason: you can't really do anything wrong in e-mail. Seriously, follow these ten tips and you might end a marriage or two, lose your livelihood, or look like a complete and utter fool, but that won't be your fault. It's e-mail, where anything goes, you can do what you want, and so-called "netiquette" doesn't apply. Right?

Uh...okay. If you buy that, then keep reading, [insert insult here]. We're sure you'll take it all to heart.

1. Never BCC
You should always put every e-mail address in the "To" field, especially if you're mailing to your entire address list—and that goes double if you're at work. CC'ing folks only makes them feel unworthy. And using the BCC, well, that's just plain rude. Why not put it all out there? Don't you want all your recipients to be friends with each other?

2. Always "Reply All"
Remember that Super Bowl commercial where the guy was so upset that he might have done a "Reply All?" Such nonsense. It's best to click "Reply All" every single time, just to be sure you're covered. That way no one is ever left out. It's particularly important when you write a long-winded diatribe about the monumental stupidity of a cubicle neighbor…or your boss.

3. Write a Book
Do not keep to just one topic in an e-mail. What a waste. It's always best to fit in as many bullet points as possible. Better yet, eschew bullets for several paragraphs on several topics and clump them together into one gigantic über-missive. The greater the length, the more details, the more topics covered in the e-mail, the better. Bonus: Make the subject line of the e-mail a rant in and of itself.

4. Don't Sweat Infection
Sure, others may be chicken about getting a computer virus, but you're not as cowardly and stupid as them, right? Forgo the installation of anti-malware software and feel free to download and click those attachments. All of them. Especially the ones in spam. What's the worst that could happen? Maybe you will actually get some free "enhancement" pills.

5. Attach Big Files
Got a fantastic digital photo of your sleeping cat you want to share? Better yet, what about that 15 minute high-def video of your tirade about how Star Wars Episode 1 is an unjustly maligned piece of cinematic magic? Size doesn't matter, so just attach it to an e-mail. Your recipients will love the surprise of that endless download. That's certainly more personal than just putting it on Flickr or YouTube. And if you promise an attachment and forget it, don't worry, you won't look stupid. Much.

6. SHOUT IT, SHOUT IT OUT LOUD
LIFE IS TOO SHORT FOR THE SHIFT KEY, ISN'T IT? SERIOUSLY. conversely, skipping any capital letters is also a worthy option. the seconds you'll save yourself will be precious. BUT IF YOU HAVE TO PICK ONE, THE CAP LOCKS KEY IS YOUR FRIEND, I MEAN, ISN'T THIS GREAT? IT'S LIKE READING...BUT LOUDER.

7. Make Esoteric Signatures
The block of text at the end of your e-mail shouldn't just be just a dump for useful information like your name, title, e-mail address, and phone number. Treat it like a work of art: fill it with links (say to your Web site of cat photos) and emoticons and hell, go for the ASCII art of a raised middle finger. Another option is to embed a picture of you and your many cats to go along with the sig in every message you send. Best of all: ASCII art of you and your cats.
ASCII art

8. Pass On Problems
Everyone has a family member or co-worker who forwards on useful information on a constant basis. And that can and should be you. When you get warnings about wealthy foreigners who need help moving money, great opportunities to be a secret shopper or work from home, family members stuck overseas, or anything else you could debunk at Snopes.com (but seriously, who has time?), you should pay it forward to everyone you can. I'm totally positive they'll thank you later.

9. Spread Out Your Bad Self
There's a lot of ways to get an e-mail address. Collect all that you can—free Webmail accounts (everyone respects Hotmail accounts, after all), old ISP accounts (don't give up on AOL and CompuServe!), work accounts, alma mater accounts, etc. We have complete faith in your ability to know which you use for correspondence, newsletters, spam filters, etc. Consolidation is for the courts, not you.

10. Write When Enraged
You won't do yourself any favors by waiting to reply to a message that has you prepped to Hulk-out in barely-controlled fury. You need to get your lizard-brain thoughts down quickly, without thinking it through. It's called catharsis, people, look it up! To achieve full ablution of your ire, send that reply immediately. Whoever sent the e-mail that got you that POed (be it the company CEO, your in-law, or a soon-to-be-former significant other) will applaud your rash, from-the-gut response in which you question their intelligence, morals, and upbringing. It just the right thing to do.

About Our Expert

Eric Griffith

Eric Griffith

Senior Editor, Features

My Experience

I've been writing about computers, the internet, and technology professionally since 1992, more than half of that time with PCMag. I arrived at the end of the print era of PC Magazine as a senior writer. I served for a time as managing editor of business coverage before settling back into the features team for the last decade and a half. I write features on all tech topics, plus I handle several special projects, including the Readers' Choice and Business Choice surveys and yearly coverage of the Best ISPs and Best Gaming ISPs, Best Products of the Year, and Best Brands (plus the Best Brands for Tech Support, Longevity, and Reliability).

I started in tech publishing right out of college, writing and editing stories about hardware and development tools. I migrated to software and hardware coverage for families, and I spent several years exclusively writing about the then-burgeoning technology called Wi-Fi. I was on the founding staff of several magazines, including Windows Sources, FamilyPC, and Access Internet Magazine. All of which are now defunct, and it's not my fault. I have freelanced for publications as diverse as Sony Style, Playboy.com, and Flux. I got my degree at Ithaca College in, of all things, television/radio. But I minored in writing so I'd have a future.

In my long-lost free time, I wrote some novels, a couple of which are not just on my hard drive: BETA TEST ("an unusually lighthearted apocalyptic tale," according to Publishers' Weekly) and a YA book called KALI: THE GHOSTING OF SEPULCHER BAY. Go get them on Kindle.

I work from my home in Ithaca, NY, and did it long before pandemics made it cool.

The Technology I Use

My first computer was a Laser 128, an Apple II-compatible clone with an integrated keyboard, matched with an eye-straining monochrome green monitor. I used it to type papers in college for other people for money...until I discovered the Mac SE in the college computer room. That changed my life. My first cellphone was a Samsung Uproar—the silver one with the built-in MP3 player from the Napster days (the pre-iPod era).

I use an iPhone 15 Pro hourly and an iPad Air infrequently (but I'm always in the market for a cheap Android tablet). I have a PlayStation 5 just to play Spider-Man, and several Windows machines, including a work-issued Lenovo ThinkPad. I talk to Alexa and Siri all day long. I do the majority of my computing on a 15-inch LG Gram laptop attached to a Thunderbolt hub to run a multi-monitor setup—I overdid it on the power needed to simply work from home.

I'm most at home in Microsoft Word after decades of writing there. More and more, I turn to services like Google Docs, using tools like Grammarly. I use Google's Chrome browser due to an addiction to several extensions I think I can't live without, but probably could. I use Excel extensively on data-intensive stories, but for chart creation, we've switched over entirely to using Infogram for interactive features that are hard to find elsewhere. I do a lot of graphics work for my stories, but limit myself to the free and amazing Paint.NET software to edit images.

I'm a firm evangelist for using the cloud for backup and syncing of files; I'm primarily using Dropbox, which has never failed me, but I also have redundant setups on Microsoft OneDrive, plus extra picture backups on Amazon Photos and iCloud. Why take chances? For entertainment, mine is a streaming-only household—my kid has never seen network TV and barely been exposed to commercials, thanks to Roku and Amazon Music. The house is peppered with smart speakers from Amazon for instant gratification and control of smart home devices like multiple Wyze cameras and Nest Protect smoke detectors. I've got accounts on all the major social networks, to my horror. I have a robot vacuum for each floor of the house. I want a 3D printer, but not sure what I'd use it for.

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