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What Is WhatsApp? An Explainer

 & Chandra Steele Senior Features Writer

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When you heard that Facebook shelled out $16B+ for WhatsApp yesterday, did you ask, "What's WhatsApp"? You weren't the only one. While the app has proved its value, at least to the market, it isn't as popular in the United States as it is in Europe, Latin America, and India.

So, what is WhatsApp?
WhatsApp is a messaging app that lets users text, chat, and share media, including voice messages and video, with individuals or groups.

How does WhatsApp work?
WhatsApp relies on data to send messages, like iMessage or BBM, so it doesn't cut into your monthly text allotment.

How many people are using WhatsApp?
The service has 450 million monthly average users.

Where do these people live?
The majority of WhatsApp users live in Europe, India, and Latin America.

Who doesn't (or isn't supposed to) use WhatsApp?
Rabbis discourage the app's use among ultra-Orthodox Jews, saying that it's responsible for divorces in the community.

How much does it cost?
WhatsApp is free for the first year and $0.99 per year after that. Since it uses data, make sure you keep tabs on your data usage, or just log on to Wi-Fi.

How does WhatsApp make money?
Money comes in from that $0.99 fee. There are no advertisements on WhatsApp, something that the founders said will remain true even after the Facebook buyout.

What does Facebook want WhatsApp for?
Facebook has a messaging app, Messenger, but it is second to WhatsApp in popularity, so the acquisition vaults Facebook to the No. 1 spot. It also gives Facebook 450 million or so phone numbers, valuable information to have for an ad-based business like Facebook. Facebook CEO Mark Zuckerberg, in a statement on the deal, said that WhatsApp will boost the Internet.org effort to increase Internet access around the world.

Can I get WhatsApp? What phones does it work on?
You can. It works on iPhone, Android, BlackBerry, Symbian, and Windows devices.

How much information do I have to give to WhatsApp?
Your name and phone number.

Is WhatsApp secure?
WhatsApp says that messages are encrypted and not stored on its servers. But WhatsApp is being investigated in Canada and the Netherlands for privacy issues pertaining to the ability to register a person's phone without their permission and intercept messages. The app also uploads all of a user's contacts and requires them to individually block users with whom they do not want contact. Additionally, even the numbers of those who do not use WhatsApp are stored in the app in perpetuity.

For more, check out PCMag's review of WhatsApp for Android and Windows Phone. Also check out the slideshow above, which discusses the next possible billion-dollar startup deal, and PCMag Live in the video below, which talks WhatsApp's $16 billion windfall.

About Our Expert

Chandra Steele

Chandra Steele

Senior Features Writer

My Experience

My title is Senior Features Writer, which is a license to write about absolutely anything if I can connect it to technology (I can). I’ve been at PCMag since 2011 and have covered the surveillance state, vaccination cards, ghost guns, voting, ISIS, art, fashion, film, design, gender bias, and more. You might have seen me on TV talking about these topics or heard me on your commute home on the radio or a podcast. Or maybe you’ve just seen my Bernie meme

I strive to explain topics that you might come across in the news but not fully understand, such as NFTs and meme stocks. I’ve had the pleasure of talking tech with Jeff Goldblum, Ang Lee, and other celebrities who have brought a different perspective to it. I put great care into writing gift guides and am always touched by the notes I get from people who’ve used them to choose presents that have been well-received. Though I love that I get to write about the tech industry every day, it’s touched by gender, racial, and socioeconomic inequality and I try to bring these topics to light. 

Outside of PCMag, I write fiction, poetry, humor, and essays on culture.

My Areas of Expertise

  • Making incomprehensible tech news easy to understand
  • Expanding the boundaries of topics covered in the industry
  • Figuring out tips and tricks in apps and on devices and letting you know about them
  • Putting together gift guides for everyone in your life 

The Technology I Use

All that gadgets is gold for me: my iPhone 11 Pro, my fifth-generation iPad that I use only for streaming videos and music, my iPad mini 4 that I like to take with me whenever I carry a bag that can fit it, and my MacBook Pro. Why are they all different shades of gold, though? What’s going on, Apple? 

None of them quite live up to my two past loves: my LG Lotus LX600 phone and my Sony Walkman NW-E005 MP3 player. 

I've never given up wired earbuds so I was ahead of all those trend pieces. I use a Mangotek Lightning-to-3.5mm headphone jack adapter to connect them to my phone. 

I have had so many ebook readers, but I prefer paper to them all. Still, my Kindle Paperwhite is perfect for traveling or when I’m too impatient to wait for a book to be released in paperback.

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